Specialist MSK Physiotherapy · HCPC Registered · 110+ Five Star Reviews
BetterMe Physiotherapy, Rainham and Medway
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Real people, real recovery

Patient stories and physiotherapy advice

Real cases from the clinic. People who felt stuck, frustrated or exhausted by pain, and what actually changed things.

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Registered, accredited and recognised by
HCPC registered physiotherapist
Chartered Society of Physiotherapy member
Bupa recognised provider
AXA Health recognised provider
Aviva recognised provider
HCPC registered physiotherapist
Chartered Society of Physiotherapy member
Bupa recognised provider
AXA Health recognised provider
Aviva recognised provider
HCPC registered physiotherapist
Chartered Society of Physiotherapy member
Bupa recognised provider
AXA Health recognised provider
Aviva recognised provider
HCPC registered physiotherapist
Chartered Society of Physiotherapy member
Bupa recognised provider
AXA Health recognised provider
Aviva recognised provider

Why we publish these

These are real cases from the clinic, shared with permission. They are here because most people arriving at BetterMe have been somewhere else first, often several somewhere elses, and it helps to know you are not the only one.

What they have in common is not a technique or a magic exercise. It is that in each case something had been missed, and finding it changed the outcome. If any of these sound familiar, that is worth knowing.

Patient stories

Back Pain

“You just need more exercises”: the advice that kept Laura in back pain for years

Laura spent years being handed more exercises for back pain. Here is why that advice failed and what actually changed things.

Read the storyPersistent Pain

Laughed out of a pain clinic: what to do when every specialist has given up

What to do when you have seen every specialist and been told there is nothing more to be done.

Read the storyBack Pain

Moving house and changing your car because of back pain

When back pain starts dictating major life decisions, the advice to just live with it has gone too far.

Read the storyBack Pain

Six physios, millions of exercises, one irritated back

Why doing more of the same was never going to work, and what changed when the approach did.

Read the storyWhole Person Care

“It really feels like you are being listened to”

Why understanding the whole person, not just the injury, changes what treatment can achieve.

Read the story

Recognise any of this?If nothing has held so far, an assessment is the place to start.

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Josh Devine treating a patient's neck and shoulder
Patient story
★★★★★

“Josh is excellent. He really listens to the issue you present and is supportive in helping you follow advice. After three sessions my issue was resolved.”

Amanda · Google review
Where to start

Find the page for your problem

Back Pain

The most common reason people come to see us.

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Sciatica

Nerve pain into the buttock and leg.

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Neck Pain

Whiplash, stiffness and headaches.

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Persistent Pain

Pain lasting longer than three months.

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Visit the clinic

Find us

Visit our private clinic in Medway for your assessment.

BetterMe Physiotherapy

9 Eastwood Meadow
Rainham, Gillingham
ME8 8FA

Parking

Dedicated parking is available for all our patients directly outside the clinic.

Opening hours

Mon - Fri 09:00 - 21:00
Saturday 09:00 - 18:00
Sunday 09:00 - 14:00

Quick enquiry

Recognise any of this?

Three quick questions and your number. Josh reads every enquiry himself and comes back within a couple of hours.

  • No referral needed
  • Evenings until 9pm plus weekends
  • Free 10 minute call if you would rather talk first
  • We will say if physiotherapy is not the right answer
Or book your assessment Call 07429 097014
Question 1 of 3

Tap an answer to continue. Three quick questions, then your name and number.

Questions we get asked most

Can I use this advice instead of being assessed?
Use it to understand what is going on, not to self diagnose. These articles describe patterns we see often, but the same symptom can have very different causes and the plan changes accordingly. If something here sounds like you, that is a good reason to get assessed, not a substitute for it.
Should I get an MRI on my knee?
Usually not straight away. A knee scan rarely changes what treatment you need, and scans frequently show age related changes in people with no pain at all. A clinical assessment gives a clearer picture in most cases. See our knee pain page.
What is is it the same as acupuncture?
Medical acupuncture uses fine needles to reduce muscular tension and pain. It is different from traditional acupuncture in its reasoning, but the technique overlaps. We use it alongside hands on treatment where it is clinically appropriate.
What causes tennis elbow and how is it treated?
Tennis elbow is a tendon problem at the outside of the elbow, usually from repetitive loading rather than a single injury. Like most tendon issues it responds to specific progressive loading and poorly to rest alone.
What is plantar fasciitis?
Pain under the heel, typically worst on the first steps of the morning. It is a load tolerance problem in the tissue under the foot and responds well to graded loading plus sensible footwear changes.
What are shin splints?
A catch all term for pain along the shin, usually from a rapid increase in running volume. Managing load while building tolerance is the fix, not stopping entirely.
What is a Baker's cyst?
A fluid filled swelling behind the knee, usually secondary to something else going on in the joint. Treating the underlying knee problem is what settles it.
What is golfer's elbow?
The inside equivalent of tennis elbow, affecting the tendons on the inner elbow. Same principle: specific progressive loading rather than rest.
Do you offer acupuncture in Rainham?
Yes. Medical acupuncture is available as part of treatment where it is clinically appropriate, at our Rainham clinic.

Reading about it only gets you so far

If you have been through similar and nothing has held, a proper assessment is the place to start.

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110+ five star Google reviews · HCPC registered · MACP accredited

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