Privacy Policy

This policy explains what personal information BetterMe Physiotherapy collects through this website, why we collect it, how we use it and what rights you have. It covers the website only. Information collected during clinical care is governed separately by our clinical records policy, which you can request at any time.

Who we are

BetterMe Physiotherapy, 9 Eastwood Meadow, Rainham, Gillingham, Kent ME8 8FA. Josh Devine is registered with the Health and Care Professions Council and is a member of the Chartered Society of Physiotherapy. For any question about your data, email bettermephysiotherapy@gmail.com or call 07429 097014.

What we collect

Information you give us

• Your name, email address and telephone number when you complete the enquiry form
• Brief details of the problem you are enquiring about, such as the area affected and how long it has been going on
• Anything else you choose to tell us in the message field or by WhatsApp

Information collected automatically

• Pages visited, time on page and how you arrived at the site
• Device type, browser and approximate location derived from your IP address
• Anonymous interaction data such as scrolling and clicks, used to understand how the site is used

Analytics cookies only run if you have given permission. If you choose essential only, no analytics or session recording takes place.

Why we use it and our lawful basis

• To respond to your enquiry. Lawful basis: legitimate interests, namely replying to someone who has contacted us. Where your enquiry includes health information, we rely on the provision of health care as the special category condition.
• To arrange and provide treatment. Lawful basis: contract and provision of health care.
• To improve the website. Lawful basis: consent, given through the cookie banner.

Who we share it with

We do not sell your information and we do not share it for advertising. We use the following processors, each of whom handles data on our instructions only:

• Formspree to deliver enquiry form submissions to our inbox
• Acuity Scheduling (Squarespace) to manage appointment bookings
• Google for Analytics and Tag Manager, where you have consented
• Microsoft for Clarity analytics, where you have consented
• WhatsApp (Meta) if you choose to message us that way
• Hostinger for website hosting

Some of these providers process data outside the UK. Where that happens, transfers are covered by appropriate safeguards such as the UK International Data Transfer Addendum.

How long we keep it

• Website enquiries that do not become appointments: up to 12 months
• Clinical records: retained in line with professional requirements, normally 8 years from the last appointment
• Analytics data: up to 14 months

Your rights

Under UK GDPR you have the right to access a copy of your data, to have inaccurate data corrected, to request erasure, to restrict or object to processing, and to data portability. Where we rely on consent you can withdraw it at any time. To exercise any of these, contact us using the details above and we will respond within one month.

If you are unhappy with how we have handled your information you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Security

The site is served over HTTPS. Enquiry data is transmitted encrypted and access to our inbox and clinical records is restricted and password protected.

Changes to this policy

We review this policy periodically. Any material change will be reflected in the last updated date at the top of this page.